Refund policy

Infinite Path Publishing — Return & Refund Policy

We want you to love your journals and planners. If something isn’t right, we’re committed to making it right.

Eligible Returns

We accept returns within 10 days of delivery for:

  • Incorrect items
  • Damaged items
  • Manufacturing defects

To be eligible, items must be:

  • Unused
  • In original condition
  • In the condition in which they were received

Non-Returnable Items

To protect the integrity and resale quality of our journals, the following cannot be returned:

  • Opened or used journals
  • Customized or personalized items
  • Clearance or final-sale items
  • Digital products once delivered or accessed

Digital products are non-returnable and non-refundable once delivered or accessed. If you experience a technical problem with a digital product or are unable to access your file, please contact us and we will work with you to resolve the issue.

How to Start a Return

Email customerservice@infinitepathpublishing.com with:

  • Your order number
  • Reason for the return
  • Photos, if the item is damaged or defective

We’ll respond within 1–2 business days with instructions.

Return Shipping

  • If the return is due to an incorrect, damaged, or defective item, Infinite Path Publishing will cover the applicable return shipping cost.
  • For any other approved return, the customer is responsible for return postage.

Refunds

Refunds may be issued for:

  • Damaged or defective items
  • Incorrect items delivered
  • Items confirmed lost in transit after investigation with the carrier
  • Other returns approved under this policy

Refunds are issued to the original payment method.

Processing Time

Once we receive and inspect an eligible return:

  • Approved refunds are processed within 3–5 business days
  • Your bank or card issuer may require an additional 3–7 business days to post the refund

Non-Refundable Items

  • Gift cards
  • Digital products once delivered or accessed, except where required by law
  • Customized or personalized journals
  • Used or opened items, unless damaged or defective

Late or Missing Refunds

If an approved refund has not appeared within the expected timeframe, first check with your bank or card issuer. If you still need assistance, contact us at customerservice@infinitepathpublishing.com