Infinite Path Publishing — Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Infinite Path Publishing. We want your journals, planners, and other products to reach you safely and as efficiently as possible.

We use a combination of ready-to-ship inventory and print-on-demand fulfillment to help keep our titles available while maintaining the quality of every order.

Processing & Production Times

We maintain inventory of select Infinite Path Publishing titles so that many orders can begin fulfillment quickly. Inventory levels may vary, and popular titles may sell through between restocks.

When a title is in stock:
In-stock items generally begin fulfillment within 1–2 business days.

When inventory is temporarily unavailable:
Rather than making you wait for our inventory to be replenished, many of our titles can transition to print-on-demand fulfillment. These books are printed specifically for your order and generally require approximately 2–5 business days for production before shipping.

This means a title may still be available for purchase even when our ready-to-ship inventory has sold out.

Custom, personalized, made-to-order, or bulk orders may require additional processing time. Any substantially different production timeframe will be communicated where applicable.

Processing and production times may also be longer during holidays, high-volume periods, new releases, promotions, or circumstances outside our reasonable control.

Processing or production time is separate from shipping/transit time.

U.S. Shipping

Available shipping methods, costs, and estimated delivery times are displayed at checkout based on the products ordered, destination, and available carrier services.

Delivery estimates begin after an order has been processed or produced and shipped.

Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, service interruptions, and other circumstances outside our reasonable control may affect delivery.

International Shipping

We may ship to select international destinations when international delivery is available for the products in your order.

Available shipping options and estimated costs will be displayed at checkout.

International delivery times vary based on destination, carrier service, customs processing, production location, and other factors outside our control.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

In-Stock & Print-on-Demand Products

Infinite Path Publishing uses a hybrid fulfillment model designed to keep our books available to customers.

Some titles are maintained as ready-to-ship inventory and can begin fulfillment shortly after an order is received.

If ready-to-ship inventory for an eligible title is temporarily depleted, the title may remain available through print-on-demand fulfillment while inventory is being replenished.

Print-on-demand copies are produced specifically for the customer's order and generally require approximately 2–5 business days for production before shipping.

Because products may be fulfilled from different inventory locations, printing facilities, or fulfillment partners:

• Items from the same order may arrive in separate packages.
• Production and processing times may vary by product.
• Tracking information may be provided separately for different shipments.
• Delivery estimates may vary depending on the fulfillment location and destination.

Receiving separate packages does not necessarily mean that part of your order is missing.

Order Confirmation & Tracking

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

When tracking is available, you will receive shipping or tracking information after your order ships.

Please allow time for the carrier to scan the package and update its tracking system. Tracking information may not appear immediately after a shipping notification is sent.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order must be reshipped.

Any eligible refund for a returned shipment may exclude original shipping charges and other non-refundable fulfillment or carrier costs, except where otherwise required by law.

Damaged or Incorrect Orders

If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 10 days of delivery at:

customerservice@infinitepathpublishing.com

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item and packaging, when applicable

We will review the issue and work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the carrier when appropriate.

If your package appears to be lost in transit, contact us at customerservice@infinitepathpublishing.com so we can review the shipment and, when appropriate, work with the fulfillment provider or carrier to investigate.

Eligible lost shipments will be handled in accordance with our Return & Refund Policy and applicable carrier or fulfillment-provider procedures.

Order Changes & Cancellations

Because some products begin fulfillment or production shortly after an order is submitted, requests to change or cancel an order should be made as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing, production, or fulfillment.

If you need assistance, contact:

customerservice@infinitepathpublishing.com

Digital Products

Digital products do not require physical shipping.

Delivery instructions or download access will be provided electronically when applicable. Please make sure the email address entered during checkout is accurate.

Digital products are non-returnable and non-refundable once delivered or accessed, except where otherwise required by law.

If you experience a technical problem with a digital product or are unable to access your file, please contact us at customerservice@infinitepathpublishing.com, and we will work with you to resolve the issue.

Contact Us

For questions regarding shipping, production, fulfillment, or delivery, please contact:

Infinite Path Publishing
customerservice@infinitepathpublishing.com